MAD Cigars, operated by MAD CIGAR INC., respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit madcigars.ca, create an account, verify your age, place an order or otherwise interact with us.
Depending on your interaction with MAD Cigars, we may collect information including:
Payment-card information may be processed by our third-party payment processors. MAD Cigars does not necessarily directly store complete payment-card details.
Because MAD Cigars sells age-restricted tobacco products, we use age and identity verification as part of the online ordering process.
Information submitted for age verification will be used for purposes including verifying eligibility to purchase age-restricted products, fraud prevention and regulatory compliance.
Where a third-party age-verification provider processes identification information on our behalf, information may also be processed according to that provider’s privacy practices.
We may use personal information to:
If you expressly opt in to receive SMS/text communications from MAD Cigars, we may use your mobile telephone number to send communications for the purposes to which you consented.
Consent to receive promotional SMS messages is not a condition of purchase.
Message frequency may vary. Message and data rates may apply.
You may withdraw applicable SMS consent by replying STOP. You may reply HELP for assistance or contact us at [email protected].
Mobile opt-in information and consent will not be sold to third parties for their independent marketing purposes.
We may provide personal information to service providers where reasonably necessary to operate our business, including providers involved in:
Service providers receive information only as reasonably necessary for the applicable services and subject to applicable contractual and legal requirements.
We may also disclose information where required or permitted by law.
Payments may be processed through third-party payment providers.
Payment information provided during checkout may therefore be transmitted directly to or processed by the applicable payment processor in accordance with its security and privacy practices.
Our website may use cookies and similar technologies to operate website functionality, maintain customer sessions, understand website usage, improve performance and support permitted marketing or analytics activities.
Browser settings may allow users to restrict certain cookies, although doing so may affect website functionality.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable business, tax, legal, fraud-prevention and regulatory requirements.
Information that is no longer required will be deleted, destroyed or anonymized as appropriate, subject to applicable legal requirements.
MAD Cigars uses reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the personal information under our control.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Subject to applicable law, you may request access to personal information held about you and request correction of inaccurate information.
Requests may be submitted to [email protected].
We may need to verify your identity before processing a privacy request.
Our website may interact with third-party platforms or service providers. Their handling of personal information may also be governed by their own privacy policies.
We may update this Privacy Policy periodically to reflect changes in our business practices, technology or applicable legal requirements.
The current version will be posted on our website with the applicable last-updated date.
For questions, concerns or requests relating to privacy or personal information, contact: